Human Services Integration (HSI) – a partnership across Shelter Support and Housing Administration, Toronto Children’s Services and Toronto Employment and Social Services is focused on integrating access and intake for the core income support programs. Sixty seven client/resident facing phone numbers have been integrated into a single human services number – 416-338-8888.
Residents can call this number and hear a menu of options that will direct them to the range of human services including housing support, child care information and subsidy, Ontario Works and related financial supports, employment support, and medical and funeral benefits.
Calls to existing phone numbers will be seamlessly transferred to the new human services menu so that callers can hear the range of service options. While services and information will be accessed differently, existing call centres will continue to take the calls that come to them through the human services phone channel.
This is the first step to implementing a fully integrated contact centre for human services application, eligibility determination, waitlist management and service navigation, which will begin to launch by the end of 2018.