Frequently Asked Questions

Please note that the questions listed below are generic frequently asked questions.  If your question is not addressed, please contact my office directly. Click here to contact us.

General FAQ’s for the City of Toronto: (www.toronto.ca/faq)

This site provides links to a wide range of information including questions such as:


There is a car on my street that has been parked in the same spot for more than one week. Can something be done?

Yes. If a vehicle has a valid parking permit displayed, they are entitled to park in the designated area for no more than one week, in the same spot. They have to physically move their vehicle once per week to avoid getting a ticket or being towed. If the vehicle sits for more than one week, it is considered abandoned and can be subject to tagging and towing. Please call 311 Toronto to ask for a parking enforcement officer to conduct an investigation if you have any concerns.


How do I apply for a permanent/temporary parking permit for my street?

The permit parking program entitles permit holding residents to park their automobile on the street within a specified area exclusively during permit parking hours. This program generally services those residential areas where driveways and/or garages are not common.

Two types of permits are available in most areas: 6 & 12 month term resident-only permits; and, temporary resident or visitor permits.

  • 6 & 12 Month:Permits are issued to residents only on a six months basis although permits for two consecutive terms are available. Terms are from December to May and from June to November. All permits issued during a term will be effective until the end of that term.
    * Permit fees vary according to a priority system based on need as reflected below:
    » No access to on-site parking for resident’s first vehicle: $10.36/month plus GST
    » No access to on-site parking for resident’s second and any subsequent vehicles: $25.91/month plus GST
    » Resident does have access to on-site parking (permit is for convenience): $36.28/month plus GST
  • Temporary (resident/visitor):Temporary parking permits may be obtained to provide weekly on-street parking within the limits of a permit parking street or area, provided space is available.

Please contact the City of Toronto Transportation Department by email at pparking@toronto.ca, phone at 416-392-7873 or visit in person at:

City Hall
100 Queen St W,
Main Floor, West Tower
Toronto ON, M5H 2N2

* All fees are subject to annual fee increases and subject to change without prior notice.


My garbage/recycling hasn’t been picked up, who do I call?

Solid Waste Management Services handles the transfer and disposal of your garbage as well as the processing and sale of recyclable materials collected through the blue box program. If your garbage/recycling have not been picked up, please call 311. If you reach an answering machine please clearly state your name and home address, and a phone number where they can reach you.


There is a car on my street that has been parked in the same spot for more than one week. Can something be done?

Yes. If a vehicle has a valid parking permit displayed, they are entitled to park in the designated area for no more than one week, in the same spot. They have to physically move their vehicle once per week to avoid getting a ticket or being towed. If the vehicle sits for more than one week, it is considered abandoned and can be subject to tagging and towing. Please call 416-808-6600 to ask for a parking enforcement officer to conduct an investigation if you have any concerns.


I have noticed a build up of garbage along city streets and laneways. Who do I call to have this cleaned up?

Next time you see a “litter hot spot” – e.g. an overflowing bin or basket, or an unusually dirty street or sidewalk, please call 311 to report it.


Who do I call if I need to get a hold of a city department and I can’t find a number to reach them?

Call Toronto 311 at 311. An operator will be able to provide you with a phone number and in most cases may be able to forward your call directly to the department that you are looking for. You can also reach Toronto 311 via email at 311@toronto.ca.