Cost Containment Measures update

Please see below for more information on service level adjustments related to the cost containment measures announced on August 10th, 2007.

17-08-cost-containment-aug-17-backgrounder.doc

I am also including my personal thoughts on the cost containment measures that I posted in July. As I mentioned, I hope to meet with all of the Resident Associations in the month of September to talk about these measures and the revenue tools in more detail. I will continue to keep you updated.

microsoft-word-cost-containment-letter.pdf