Information from Toronto Hydro – December 30th, 10:30AM

Posted on December 30, 2013

Toronto Hydro works to restore final customers impacted by ice storm

Toronto Hydro-Electric System Limited (Toronto Hydro) reports there are now approximately 725 customers without service, and crews have been dispatched to these locations. Work will continue until all outages are addressed.
In addition, there are approximately 680 locations that have received Electrical Safety Authority approval to reenergize following repairs to electrical stand pipes that were damaged in the storm. Toronto Hydro has dispatched crews to all of these locations.

Toronto Hydro is working through the final phase of restoration. By now, crews have restored almost all neighbourhoods impacted by the storm. The utility is asking customers to do the following:

If you are in a neighbourhood that has been restored but your home is still without power, it is critical that you report your outage to a call centre agent by calling 416-542-8000. While call volumes have now reduced, we kindly ask that you stay on the line if at first, phone lines are busy. Thank you for your patience.

As expected, our equipment at many locations has experienced severe damage due to the ice storm, and therefore restoration is taking much longer than would normally be the case. Many of these homes are in neighbourhoods with rear-lot construction, where poles and power lines are located in backyards. Crews cannot use bucket trucks to reach the damage, and must enter the yards on foot, carrying equipment and using ladders to climb poles and make repairs. This is time-consuming and hazardous.

Crews continue to focus on localized neighbourhoods, apartment buildings, condominiums and individual homes still without service.

Electrical Safety Authority – esasafe.com
Twitter – twitter.com/torontohydro
Facebook – facebook.com/torontohydro
YouTube – youtube.com/torontohydro
Flickr – flickr.com/torontohydro

TTC New Year's Eve service free after 7 p.m.

Posted on December 30, 2013

TTC LOGO LARGE

On New Year’s Eve, the Toronto Transit Commission will offer free, extended service from 7 p.m. on Dec. 31, 2013 to 7 a.m. on Jan. 1, 2014 thanks to a new, three-year partnership with Corby Spirit and Wine.

“We are delighted to partner with the TTC to offer Torontonians a safe way to go to and from their festivities on New Year’s Eve. As a company, we have zero tolerance for impaired driving and hope this partnership will further promote this message. Don’t pay the price: enjoy this holiday season, and enjoy it responsibly by not drinking and driving and making sure no one around you does either,” said Corby President and CEO Patrick O’Driscoll.

“Through their three-year agreement with TTC to sponsor our free New Year’s Eve service, Corby Spirit and Wine is highlighting the important public service our TTC provides and the need to act responsibly by not drinking and driving,” said TTC Chair Karen Stintz. “On behalf of my Council colleagues and fellow Commissioners, I thank Corby Spirit and Wine for their contribution and for helping the TTC keep Toronto safe. Please welcome the New Year with the TTC.”

Late night service will be extended on most routes. Specific details are as follows:

Tuesday, December 31 – New Year’s Eve

  • Most routes with Monday-Friday late evening service will continue until 4 a.m., with the Blue Night Network operating from 4 a.m. to 9 a.m.
  • Last trains on the Yonge-University-Spadina line will leave Union Station at 3:30 a.m. for Finch Station and 3:34 a.m. for Downsview Station.
  • Last trains on the Bloor-Danforth line will leave Bloor-Yonge Station at 3:37 a.m. for Kipling Station and at 3:37 a.m. for Kennedy Station.
  • Last train on the Scarborough RT line will leave Kennedy Station at 4:07 a.m. for McCowan Station.
  • Last train on the Sheppard line will leave Sheppard-Yonge Station at 3:58 a.m. for Don Mills Station.

Wednesday, January 1, 2014 – New Year’s Day:

  • Sunday service.
  • Subway starts at 9 a.m.

TTC New Year’s Eve service free after 7 p.m.

Posted on December 30, 2013

TTC LOGO LARGE

On New Year’s Eve, the Toronto Transit Commission will offer free, extended service from 7 p.m. on Dec. 31, 2013 to 7 a.m. on Jan. 1, 2014 thanks to a new, three-year partnership with Corby Spirit and Wine.

“We are delighted to partner with the TTC to offer Torontonians a safe way to go to and from their festivities on New Year’s Eve. As a company, we have zero tolerance for impaired driving and hope this partnership will further promote this message. Don’t pay the price: enjoy this holiday season, and enjoy it responsibly by not drinking and driving and making sure no one around you does either,” said Corby President and CEO Patrick O’Driscoll.

“Through their three-year agreement with TTC to sponsor our free New Year’s Eve service, Corby Spirit and Wine is highlighting the important public service our TTC provides and the need to act responsibly by not drinking and driving,” said TTC Chair Karen Stintz. “On behalf of my Council colleagues and fellow Commissioners, I thank Corby Spirit and Wine for their contribution and for helping the TTC keep Toronto safe. Please welcome the New Year with the TTC.”

Late night service will be extended on most routes. Specific details are as follows:

Tuesday, December 31 – New Year’s Eve

  • Most routes with Monday-Friday late evening service will continue until 4 a.m., with the Blue Night Network operating from 4 a.m. to 9 a.m.
  • Last trains on the Yonge-University-Spadina line will leave Union Station at 3:30 a.m. for Finch Station and 3:34 a.m. for Downsview Station.
  • Last trains on the Bloor-Danforth line will leave Bloor-Yonge Station at 3:37 a.m. for Kipling Station and at 3:37 a.m. for Kennedy Station.
  • Last train on the Scarborough RT line will leave Kennedy Station at 4:07 a.m. for McCowan Station.
  • Last train on the Sheppard line will leave Sheppard-Yonge Station at 3:58 a.m. for Don Mills Station.

Wednesday, January 1, 2014 – New Year’s Day:

  • Sunday service.
  • Subway starts at 9 a.m.

City of Toronto Ice Storm Update

Posted on December 27, 2013

This is the most up to date City of Toronto storm news release:

http://wx.toronto.ca/inter/it/newsrel.nsf/11476e3d3711f56e85256616006b891f/7598d57406e830a785257c4d00694b76?OpenDocument

Food, Water, Warmth and Rest
The City continues to operate locations across the city where vulnerable residents and those who need assistance can access food, water, warmth and rest. Pets are welcome.

Toronto Community Centre locations are as follows:
Dennis R Timbrell Community Centre, 29 St. Denis Dr. (Eglinton/Don Mills)
Malvern Community Centre, 30 Sewells Rd. (Neilson/Finch)
Driftwood Community Centre, 4401 Jane St. (between Finch and Steeles)
Mitchell Field Community Centre, 89 Church Ave. (Yonge/Finch)
Joseph P Piccininni Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard)
Lawrence Heights Middle School, 50 Highland Hill (between Ranee and Dane)
Edithvale Community Centre, 131 Finch Ave. W. (between Bathurst and Yonge)
Pleasantview Community Centre, 545 Van Horne Ave. (between Edmonton and Brian)
East York Collegiate Institute, 650 Cosburn Ave. (Coswell/Coxwell)
McGregor Park Community Centre, 2231 Lawrence Ave. E. (Lawrence/Kennedy)

In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:

Division 11 – 2054 Davenport Road (Davenport/Osler)
Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)
Division 14 – 350 Dovercourt Road (College/Dovercourt)
Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)
Division 23 – 5230 Finch Avenue West (Kipling/Finch)
Division 31 – 40 Norfinch Road (Norfinch/Finch West)
Division 33 – 50 Upjohn Road (York Mills/Don Mills)
Division 42 – 242 Milner Avenue (Milner/Markham)
Division 43 – 4331 Lawrence Ave. E (Lawrence Ave. E/ Kingston Road)
Division 51 – 51 Parliament Street (Front/Parliament)
Division 52 – 255 Dundas Street West (LOBBY ONLY)
Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)
Toronto Police Service Headquarters – 40 College Street (College/Bay)

Donations of healthy, non-allergenic, non-perishable foods such as snack foods and beverages are being accepted at warming centres. Due to food safety guidelines, the public is asked not to bring home-made food to the warming/reception centres.

City of Toronto Ice Storm Update

Posted on December 24, 2013

The City of Toronto`s most recent ice storm updates can be found here:

http://wx.toronto.ca/inter/it/newsrel.nsf/7017df2f20edbe2885256619004e428e/bd8667ed39c5073b85257c4b004cbc5f?OpenDocument

Food, Water, Warmth and Rest
The City is operating 12 locations where vulnerable residents and those who need assistance can access food, water, warmth and rest. Pets are welcome. A total of 774 people were accommodated in these locations last night.

Toronto Community Centre locations are as follows:
Dennis R Timbrell Community Centre, 29 St. Denis Dr. (Eglinton/Don Mills)
Malvern Community Centre, 30 Sewells Rd. (Neilson/Finch)
Agincourt Community Centre, 31 Glen Watford Rd. (Sheppard/Midland)
Driftwood Community Centre, 4401 Jane St. (between Finch and Steeles)
Mitchell Field Community Centre, 89 Church Ave. (Yonge/Finch)
Joseph P Piccininni Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard)
Lawrence Heights Middle School, 50 Highland Hill (between Ranee and Dane)
Edithvale Community Centre, 131 Finch Ave. W. (between Bathurst and Yonge)
Pleasantview Community Centre, 545 Van Horne Ave. (between Edmonton and Brian) East York Collegiate Institute, 650 Cosburn Ave. (Coswell/Coxwell)
McGregor Park Community Centre, 2231 Lawrence Ave. E. (Lawrence/Kennedy)

In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:

Division 11 – 2054 Davenport Road (Davenport/Osler) is the easiest to access for Ward 14 residents.

Toronto Hydro news release outlining the scale of the current power outage across the City

Posted on December 23, 2013

If you spot a downed wire, please stay back (at least 10 feet) and report it to Toronto Hydro’s operations centre at 416-542-8000.

For more information about household items to have on hand during a lengthy outage, please visit torontohydro.com/poweroutage

We continue to operate under the level III emergency. As of 6:30 a.m., there are currently an estimated 227,560 customers without power across the city. Crews have restored 72,500 customers (300,000 customers without power at peak).The damage caused by fallen trees and limbs continues to cause problems. We are dealing with multiple tree limbs on each feeder causing significant delays. We’re tracking a cold front moving in from the west. Winds will create further damage bringing tree limbs down.

The estimated time of restoration has been revised to Friday. This ETOR may be revised after potential damage caused by wind. With the addition of the City of Toronto’s 40 forestry crews this morning, restoration efforts should begin to move faster.
Restoration Difficulties for Crews:
– Ground conditions are icy, making footing and driving difficult and making feeder patrol very slow.
– Difficult entry into backyards.
– Crews trying to climb icy poles.
– Driving is slow due to traffic lights outs and icy road conditions.
– Restoration in the dark takes much longer – crews can’t see in the dark where limbs are resting on lines.
– Must energize the lines and look for a spark to find tree branches on lines (reason why some customers’ lights are flickering)
– Multiple limbs on wires taking a lot of time to find and clear.

 

We continue to have priority customers operating without permanent power (hospitals, transit, water services) and are doing our best to restore them and refueling generators as needed. All have temporary power.

Here’s what we’ve been doing:
-We have been focused on responding to wires down calls and making areas safe
-We have had every available crew on shift. (crews rostered on 12 hour shifts)
-We have called in contractor crews to assist.
-City Forestry crews have lent resources to assist in clearing this morning.
-We have asked all southern Ontario utilities for assistance with restoration. They need to restore their territories first then assess their crew availability. We are hopeful they will report back this morning.
-We will determine this morning how we will engage our US partners.

Here’s what we have accomplished so far:
– Restored 72,500 customers
– Police Fire Ambulance – 138 calls at start, now 48 remaining.
· We have attnded and made safe 89 PFA calls.
– We have restored some critical loads:
· Richview pumping station
· Humber River Regional Hospital
· Toronto East General
· Horgan water treatment plant
· Yorkdale Mall and Subway station
– TTC – first crews on shift were dispatched to Warden Station and Sheppard Station
– Scarborough line – the issues are related to ice and debris on tracks, not Toronto Hydro.
– Sunnybrook – 2 supplies to Sunnybrook are both compromised in the valley. ETOR: 5 p.m.
– We have been refueling with diesel to City’s generators as well as to nursing homes and other critical loads.
– We have no safety incidents reported from our crews and we ask for their continued diligence on work practices.

Toronto Hydro news release outlining the scale of the current power outage across the City

Posted on December 23, 2013

If you spot a downed wire, please stay back (at least 10 feet) and report it to Toronto Hydro’s operations centre at 416-542-8000.

For more information about household items to have on hand during a lengthy outage, please visit torontohydro.com/poweroutage

We continue to operate under the level III emergency. As of 6:30 a.m., there are currently an estimated 227,560 customers without power across the city. Crews have restored 72,500 customers (300,000 customers without power at peak).The damage caused by fallen trees and limbs continues to cause problems. We are dealing with multiple tree limbs on each feeder causing significant delays. We’re tracking a cold front moving in from the west. Winds will create further damage bringing tree limbs down.

The estimated time of restoration has been revised to Friday. This ETOR may be revised after potential damage caused by wind. With the addition of the City of Toronto’s 40 forestry crews this morning, restoration efforts should begin to move faster.
Restoration Difficulties for Crews:
– Ground conditions are icy, making footing and driving difficult and making feeder patrol very slow.
– Difficult entry into backyards.
– Crews trying to climb icy poles.
– Driving is slow due to traffic lights outs and icy road conditions.
– Restoration in the dark takes much longer – crews can’t see in the dark where limbs are resting on lines.
– Must energize the lines and look for a spark to find tree branches on lines (reason why some customers’ lights are flickering)
– Multiple limbs on wires taking a lot of time to find and clear.

 

We continue to have priority customers operating without permanent power (hospitals, transit, water services) and are doing our best to restore them and refueling generators as needed. All have temporary power.

Here’s what we’ve been doing:
-We have been focused on responding to wires down calls and making areas safe
-We have had every available crew on shift. (crews rostered on 12 hour shifts)
-We have called in contractor crews to assist.
-City Forestry crews have lent resources to assist in clearing this morning.
-We have asked all southern Ontario utilities for assistance with restoration. They need to restore their territories first then assess their crew availability. We are hopeful they will report back this morning.
-We will determine this morning how we will engage our US partners.

Here’s what we have accomplished so far:
– Restored 72,500 customers
– Police Fire Ambulance – 138 calls at start, now 48 remaining.
· We have attnded and made safe 89 PFA calls.
– We have restored some critical loads:
· Richview pumping station
· Humber River Regional Hospital
· Toronto East General
· Horgan water treatment plant
· Yorkdale Mall and Subway station
– TTC – first crews on shift were dispatched to Warden Station and Sheppard Station
– Scarborough line – the issues are related to ice and debris on tracks, not Toronto Hydro.
– Sunnybrook – 2 supplies to Sunnybrook are both compromised in the valley. ETOR: 5 p.m.
– We have been refueling with diesel to City’s generators as well as to nursing homes and other critical loads.
– We have no safety incidents reported from our crews and we ask for their continued diligence on work practices.

Ice storm related safety tips from Toronto Fire Services

Posted on December 23, 2013

Toronto Fire Services offers residents the following tips for staying safe in the aftermath of the ice storm.

Candle safety
• use a sturdy holder
• make sure glass shade higher than flame to protect against loose clothing becoming ignited
• position candle away from combustibles
• blow out the flame when you leave the room
• keep lighters, matches and candles away from children

Carbon monoxide and smoke detectors
• ensure that the batteries are working

Cooking
• avoid operating propane, natural gas or charcoal barbecues indoors – if not properly vented, using them will create a carbon monoxide (CO) hazard
• ensure that your stove is clear of combustibles and is turned off or unplugged to avoid a fire when the power comes back on
• leave kettles and other small appliances unplugged

Heating
• ensure the fireplace screen is in place if burning fuel in a fireplace
• avoid burning trash or paper in a fireplace, as flaming paper can travel up the chimney and land on your roof
• provide at least one metre of clearance from combustibles for an electric space heater
• do not use stove, barbecue or camping gear for heating your home, as they create a CO and burn hazard

Power outage
• do not operate generators inside home, garage, or near windows or vents where exhaust could migrate indoors
• refuel outside and after generator has cooled
• use a flashlight rather than a candle for light

For Those Impacted by Ice Storm – City of Toronto Reception Centres

Posted on December 23, 2013

In collaboration with the Red Cross, the City of Toronto has opened a number of Reception Centres for residents affected by power outages. Staff continue to identify additional locations and updates will be forthcoming. At the centres, residents will have access to heat, food, water and rest. Centres are open 24 hours:

Dennis R Timbrell Community Centre
29 St Denis Drive (Eglinton/Don Mills)

Malvern Community Centre
30 Sewells Rd, (Neilson/Rd/Finch)

Agincourt Community Centre
31 Glen Walford Rd (Sheppard/Midland)

Don Montgomery Community Centre
2467 Eglinton Avenue East (Eglinton/Midland)

Driftwood Community Centre
4401 Jane Street (between Finch and Steeles)

Mitchell Field Community Centre
89 Church Avenue (Yonge/Finch)

Joseph P Piccinini Community Centre
1369 St Clair Avenue West (St Clair/Keele)

In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:

Division 11 – 2054 Davenport Road (Davenport/Osler)

Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)

Division 14 – 350 Dovercourt Road (College/Dovercourt)

Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)

Division 23 – 5230 Finch Avenue West (Kipling/Finch)

Division 31 – 40 Norfinch Road (Norfinch/Finch West)

Division 33 – 50 Upjohn Road (York Mills/Don Mills)

Division 42 – 242 Milner Avenue (Milner/Markham)

Division 51 – 51 Parliament Street (Front/Parliament)

Division 52 – 255 Dundas Street West (LOBBY ONLY)

Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)

Toronto Police Service Headquarters – 40 College Street (College/Bay)

For Those Impacted by Ice Storm – City of Toronto Reception Centres

Posted on December 23, 2013

In collaboration with the Red Cross, the City of Toronto has opened a number of Reception Centres for residents affected by power outages. Staff continue to identify additional locations and updates will be forthcoming. At the centres, residents will have access to heat, food, water and rest. Centres are open 24 hours:

Dennis R Timbrell Community Centre
29 St Denis Drive (Eglinton/Don Mills)

Malvern Community Centre
30 Sewells Rd, (Neilson/Rd/Finch)

Agincourt Community Centre
31 Glen Walford Rd (Sheppard/Midland)

Don Montgomery Community Centre
2467 Eglinton Avenue East (Eglinton/Midland)

Driftwood Community Centre
4401 Jane Street (between Finch and Steeles)

Mitchell Field Community Centre
89 Church Avenue (Yonge/Finch)

Joseph P Piccinini Community Centre
1369 St Clair Avenue West (St Clair/Keele)

In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:

Division 11 – 2054 Davenport Road (Davenport/Osler)

Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)

Division 14 – 350 Dovercourt Road (College/Dovercourt)

Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)

Division 23 – 5230 Finch Avenue West (Kipling/Finch)

Division 31 – 40 Norfinch Road (Norfinch/Finch West)

Division 33 – 50 Upjohn Road (York Mills/Don Mills)

Division 42 – 242 Milner Avenue (Milner/Markham)

Division 51 – 51 Parliament Street (Front/Parliament)

Division 52 – 255 Dundas Street West (LOBBY ONLY)

Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)

Toronto Police Service Headquarters – 40 College Street (College/Bay)

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